Privacy Policy

Last Updated: June 26th, 2025

1. Introduction

Welcome to Picco ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI mental health companion service.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Email address, password, and optional profile details.
  • Conversation Data: Text and interaction data from your conversations with Picco.
  • Usage Information: Information about how you use our service, including access times, pages viewed, and features used.
  • Device Information: IP address, browser type, device type, and operating system.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our service
  • To improve and personalize your experience
  • To develop new features and functionality
  • To communicate with you about our service
  • To ensure the security and integrity of our platform
  • To comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that help us deliver our services (e.g., cloud hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have explicitly consented to the sharing
  • Therapists: Any information shared with a Therapist will be treated in accordance with applicable privacy laws and professional confidentiality standards.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access and receive a copy of your data
  • Rectify inaccurate or incomplete information
  • Delete your personal data
  • Restrict or object to processing of your data
  • Data portability
  • Withdraw consent at any time

7. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@picco.ai.