Terms and Conditions

Last Updated: June 26th, 2025

1. Introduction

These Terms and Conditions ("Terms") govern the use of Picco's platform by individual users ("User", "you") for the purpose of receiving mental health and emotional support services. By accessing or using the services provided by Picco ("we", "us", "our"), you agree to be bound by these Terms.

2. Nature of Services

Picco is an AI-powered support platform that provides emotional companionship and routes users to licensed mental health professionals ("Therapists") when appropriate. Picco does not provide medical diagnosis, treatment, or emergency intervention and should not be used in place of licensed medical care in crisis situations.

3. User Eligibility

You must be at least 13 years of age to use Picco. If you are under the age of majority in your jurisdiction, you may only use the platform with the consent and supervision of a parent or legal guardian.

4. Consent to Connect with Therapists

  • You may be offered an opportunity to connect with a Therapist based on your interactions with the platform.
  • Your acceptance of such a connection constitutes your informed consent to engage in services with the Therapist.
  • Your prior interactions (chat history, mood inputs, etc.) may be shared with the Therapist for continuity of care.
  • Picco reserves the right to refuse or discontinue service in cases of misuse or violation of these Terms.

5. Data Collection and Privacy

We collect and process personal data, including emotional assessments and chat logs, solely for the purpose of improving our services and supporting your mental well-being. Any information shared with a Therapist will be treated in accordance with applicable privacy laws and professional confidentiality standards. Please refer to our Privacy Policy for further details on data handling practices.

6. Confidentiality and Limitations

All Therapist communications are protected by professional confidentiality unless:

  • Disclosure is required by law.
  • There is an imminent risk of harm to yourself or others.
  • You consent to sharing specific information.

7. Payments and Subscription

Access to Therapist services may be subject to additional fees depending on your chosen subscription tier. Payment terms, cancellation, and refund policies will be clearly stated prior to engaging in any paid services.

8. User Conduct

You agree not to:

  • Use the platform for unlawful, abusive, or deceptive purposes.
  • Impersonate another person or misrepresent your identity.
  • Harass or threaten any Picco staff or Therapist.

Violation of these rules may result in suspension or termination of access to the platform.

9. Limitation of Liability

Picco shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the platform or interaction with any Therapist. The services are provided "as is" without warranties of any kind, express or implied.

10. Amendments

We reserve the right to update or modify these Terms at any time. Continued use of the platform following any changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have questions or concerns about these Terms, please contact us at [Insert Contact Email or Phone Number].